Great customer service rocks my world, so I go a little crazy when I witness even the smallest parts that make up great customer service (What can I say, I’m majoring in Hospitality). Today I worked with a guy that’s a favorite amongst the customers and the staff; he chats with everyone that comes in, I swear he’s always smiling; simply put, he’s very personable! Anyway at the beginning of his shift he realizes his shirt has the word “shit” on the back of it; as you know that’s unacceptable in most work environments, so what does he do? He tapes over the word “shit”. Me? Super impressed. Lol
That simple act shows his respect for his work place, co-workers, and not to mention the customers. Had he kept it exposed, I’m sure there would have been a few raised eyebrows. Anyway, It was an excellent conversation starter with the customers, I didn’t see one customer who didn’t ask and laugh about it!
Just wanted to share 🙂 I don’t believe grand gestures display good customer service, it’s the small things that really count. That is all. This ends an excellent week at work 🙂 I just wish I could say the same for school… *sigh*
peace and love
*HeyDoYou is for the cute, clever and connected*